Refund policy

1. Digital Products Covered

This policy applies to digital products sold and distributed by StellaPatternStudio, including but not limited to:

  • Digital Downloads (e.g., PDF, MP3, MP4 files)

2. No Refunds for Downloaded Digital Products

Due to the nature of digital products, all sales are final once the product has been downloaded, accessed, or streamed. We do not issue refunds for digital products that have been downloaded or accessed in any way. We encourage customers to review product descriptions and system requirements before making a purchase.

3. Exceptions to the Refund Policy

Refunds may be issued in the following cases:

  • Technical Issues: If the digital product is faulty or cannot be downloaded or accessed due to technical reasons that we are unable to resolve, we will offer a refund or provide a replacement.
  • Duplicate Purchase: If you accidentally purchased the same digital product twice, we will issue a refund for the duplicate transaction.
  • Non-receipt of Product: If you have not received the digital product within a reasonable time frame after the purchase, you may be eligible for a refund upon request.

4. Eligibility for Refund Requests

To qualify for a refund in the exceptions outlined above, please meet the following conditions:

  • Refund requests must be made within 5 days of purchase.
  • Proof of purchase (e.g., order confirmation, transaction number) is required.
  • For technical issues, a detailed description of the issue must be provided, and we may request access to your system for troubleshooting.

5. How to Request a Refund

To request a refund, please contact our support team at contact@stellapatternstudio.com or visit our Contact page with the following information:

  • Full name and email address used for the purchase
  • Order confirmation or transaction ID
  • Reason for the refund request
  • Screenshots or error messages, if applicable (for technical issues)

Our team will review your request and respond within 1 business day. If approved, the refund will be processed to your original payment method within 1 business day.

6. Chargebacks

We encourage customers to contact us directly with any issues before filing a chargeback. Filing an unauthorized chargeback will result in a permanent ban from purchasing our products and services.

7. Amendments to this Policy

StellaPatternStudio reserves the right to modify or update this policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

8. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us.